This Privacy Policy describes how Stratos Insurance and Strange Insurance Agency, collectively referred to as “we,” “us,” or “our,” collect, use, disclose, and safeguard personal information when you visit our websites, request an insurance quote, submit a form, or otherwise interact with our services. We are committed to protecting your privacy and handling your information responsibly and transparently.

We sell and service insurance policies in Virginia, North Carolina, Maryland, Florida, Ohio, and other states and are licensed insurance producers operating an independent brokerage.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

• Name, address, phone number, email address

• Date of birth and driver’s license information

• Social Security number (if required for underwriting)

• Vehicle information

• Property information

• Business information (for commercial policies)

• Coverage needs, financial information, risk data

• Communication preferences and messages submitted through contact forms

B. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages viewed and time spent on the site

• Cookies or similar tracking technologies

C. Information from Third Parties

We may receive data from:

• Insurance carriers and underwriting partners

• Public records

• Referral partners

• Lead vendors

• Quote comparison technologies (if integrated)

2. How We Use Your Information

We use your personal information to:

• Provide insurance quotes and analyze coverage needs

• Communicate with you about policies, renewals, and claims

• Submit applications to insurance carriers

• Improve website performance and customer experience

• Comply with legal and regulatory obligations

• Maintain internal records and analytics

We do not sell your personal information.

3. How We Share Your Information

We may share information with:

A. Insurance Carriers & Underwriting Partners

For purposes of quoting, underwriting, binding, servicing, and renewing policies.

B. Service Providers

Such as website hosting, analytics, CRM systems, communication platforms, and marketing tools.

C. Legal and Regulatory Entities

When required by law, including state insurance departments, law enforcement, or court orders.

D. Authorized Business Partners

If assisting with quotes or referrals within your requested service area.

We only share the minimum information necessary to perform these functions.

4. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to:

• Improve website functionality

• Measure marketing performance

• Personalize user experience

You can adjust your browser settings to refuse or delete cookies.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the information we collect, including secure data transmission, restricted access, and encryption where appropriate.

No system is entirely secure, but we follow industry-standard practices to minimize risk.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Maintain business records

• Comply with legal/regulatory obligations

• Resolve disputes

Insurance-related records may be retained according to state-mandated retention periods.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information

• Correct inaccurate information

• Request deletion (subject to insurance regulatory requirements)

• Opt out of certain marketing communications

To exercise these rights, contact us at the information below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

9. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 13. If we learn that information has been collected from a minor, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Stratos Insurance
Strange Insurance Agency
Attn: Privacy Compliance Officer
4505 Colley Avenue
Norfolk, VA 23508
Email: quote@stratos.insure